Website Hosting Terms & Conditions

1. Definitions

In these Hosting Terms, the following words and expressions have the meanings set out below. Capitalised terms not defined here have the meanings given in the Spin Design General Terms and Conditions.

“Account” means the Customer’s account with Spin Design, through which hosting services, domain names, and related services are provisioned and managed.

“Acceptable Use Policy” or “AUP” means the Spin Design Acceptable Use Policy published at www.spindesign.com.au/acceptable-use-policy/, as updated from time to time.

“Anniversary Date” means the first day of the calendar month in which a Service was provisioned, which serves as the recurring billing date for all future billing cycles.

“Australian Data Centre” means a Tier III or Tier IV accredited data centre located in Australia in which Spin Design’s hosting infrastructure is housed.

“Certificate Authority” or “CA” means an authorised third party organisation that issues SSL certificates.

“CloudLinux” means server side software that monitors and enforces per Account resource limits (CPU, RAM, I/O, processes, and inodes) on shared hosting environments to protect the performance of all customers on the shared server.

“Customer” means the individual, company, or entity that has ordered and accepted a hosting service from Spin Design.

“DNS” or “Domain Name System” means the system that translates human readable domain names (for example, www.spindesign.com.au) into IP addresses used by servers to communicate.

“DNSSEC” means Domain Name System Security Extensions, a suite of cryptographic protocols that add a layer of security to the DNS lookup process.

“Domain Name” means a registered internet domain name (for example, spindesign.com.au) purchased through or managed by Spin Design on behalf of the Customer.

“Force Majeure Event” means any event beyond Spin Design’s reasonable control, including natural disasters, acts of government or regulatory authority, cyberattacks on upstream infrastructure, internet backbone outages, power grid failures, or Registry system failures.

“ICANN” means the Internet Corporation for Assigned Names and Numbers, the international body responsible for coordinating the internet’s naming systems.

“Legacy Service” means any hosting plan or product that is no longer offered for purchase by new customers but continues to be provided to existing customers who originally signed up for it.

“Registrant Agreement” means the registrant rights and responsibilities published by ICANN or the relevant Registry, which the Customer accepts when registering a Domain Name.

“Registry” means the organisation responsible for administering a top level domain (for example, .au, .com, .net), including operating the domain database, publishing zone files, and setting registration policy.

“Reinstatement Fee” means the fee charged by Spin Design to reactivate a suspended Service, currently $200.00 exGST, subject to review with reasonable notice.

“Service” or “Services” means any hosting product or infrastructure service the Customer has ordered from Spin Design, including but not limited to shared web hosting, email hosting, VPS hosting, domain name registration, transfer or renewal, SSL certificates, DNS management, and SMS notification services.

“Service Level Agreement” or “SLA” means the uptime commitment and associated credit entitlement set out in clause 5 of these Hosting Terms.

“Shared Hosting” means a web hosting environment in which multiple customers’ websites and data are hosted on the same physical or virtual server, with resource limits enforced by CloudLinux.

“Spin Design” means Spin Design Pty Ltd (ACN 95 094 058 698).

“SSL Certificate” means a Secure Sockets Layer digital certificate that enables encrypted HTTPS connections between a web server and a visitor’s browser.

“VPS” or “Virtual Private Server” means a virtualised server environment that provides the Customer with dedicated allocated resources (CPU, RAM, storage) within a larger physical server infrastructure.

2. Formation and Acceptance

2.1 Binding Agreement
By submitting an order for any Service and having that order accepted by Spin Design, the Customer agrees to be bound by these Hosting Terms, the General Terms and Conditions, the Privacy Policy, the Acceptable Use Policy, and any applicable Registrant Agreement. These documents together form the complete agreement between the parties in respect of hosting services.

2.2 Customer Responsibility
The Customer acknowledges that they are solely responsible for:

ensuring that all Services are used in full compliance with these Hosting Terms, the AUP, and all applicable laws;
all files, data, content, code, scripts, applications, and databases uploaded to, executed on, or stored within their Account; and
ensuring that any third party users granted access to the Account comply with these Hosting Terms and the AUP.

2.3 Authority to Enter Agreement
Where the Customer is a company or other legal entity, the individual accepting these Hosting Terms represents and warrants that they have the authority to bind that entity to this agreement. Spin Design is entitled to rely on this representation.

3. Communications

3.1 Transactional Emails
The Customer agrees to receive transactional emails directly relating to their Services, including invoices, suspension notices, renewal reminders, security alerts, and maintenance notifications. These communications are essential to the proper management of the Customer’s Account and cannot be opted out of while the Account remains active.

3.2 Marketing Communications
The Customer may receive marketing and promotional emails from Spin Design to the email address registered to their Account. The Customer may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any such email or by contacting info@spindesign.com.au. Unsubscribing from marketing communications does not affect the delivery of transactional emails.

3.3 SMS Notifications
Customers with eligible Services may receive service specific notifications via SMS to their nominated mobile number, including but not limited to suspension warnings, renewal reminders, and security incident alerts. Standard carrier message rates may apply. The Customer may opt out of SMS notifications by providing written notice to Spin Design, with the understanding that Spin Design will revert to email as the sole notification channel.

3.4 Notice of Change of Contact Details
The Customer is responsible for keeping their contact email address, telephone number, and billing address current and accurate. Spin Design accepts no liability for any loss arising from the Customer’s failure to maintain up to date contact information, including missed renewal notices, suspension notices, or security alerts. Contact details may be updated by emailing info@spindesign.com.au.

3.5 Email and Platform as Binding Channels
In accordance with the General Terms and Conditions, written instructions and approvals submitted by email from an authorised representative of the Customer to a nominated Spin Design contact are binding on both parties. For hosting support matters, the Customer should submit requests via the Spin Design support ticket system at www.spindesign.com.au/support-ticket/ or by email to info@spindesign.com.au.

4. Availability of Services

4.1 General Availability Commitment
Spin Design will use reasonable endeavours to maintain continuous availability of all Services. Availability targets and credit entitlements are set out in the Service Level Agreement in clause 5. Spin Design is not liable for any Service interruption or downtime that falls within the exclusions set out in clause 5.4.

4.2 Scheduled Maintenance
Spin Design may conduct scheduled maintenance on its hosting infrastructure from time to time. Where scheduled maintenance requires any Service to be offline for more than thirty (30) minutes, Spin Design will provide at least forty eight (48) hours prior notice by posting details on the Spin Design website or by email to the Customer. Spin Design will endeavour to schedule maintenance during off peak hours to minimise disruption.

4.3 Unscheduled Maintenance and Emergency Interventions
In the event of an unscheduled outage or emergency maintenance requirement, Spin Design will take all reasonable steps to restore Services as quickly as possible and will provide status updates via the Spin Design website, email, or SMS until the matter is resolved. Unscheduled maintenance that falls below the SLA targets set out in clause 5 may entitle the Customer to a service credit in accordance with clause 5.

4.4 Infrastructure Location
Spin Design hosts Customer Services on Australian based infrastructure located in Tier III and Tier IV accredited data centres. Spin Design makes no representation that hosting in an Australian data centre guarantees compliance with any specific data sovereignty, regulatory, or government security framework applicable to the Customer’s industry. Customers with sector specific data residency requirements must confirm these requirements in writing before engaging Spin Design for hosting services.

5. Service Level Agreement (SLA)

5.1 Uptime Targets
Spin Design provides the following uptime commitments and credit entitlements for the Services listed below. Uptime is calculated on a per calendar month basis, excluding the exclusions in clause 5.4.

Service Type	Uptime Target	Credit Entitlement	Exclusions
Website and Email Hosting (Shared)	99.9% monthly	Service credit: 5% of monthly fee per hour of excess downtime, capped at 50% of that month's fee	Excludes scheduled maintenance and force majeure events
Virtual Private Server (VPS)	99.95% monthly	Service credit: 5% of monthly fee per hour of excess downtime, capped at 50% of that month's fee	Excludes scheduled maintenance and force majeure events
Domain Name Registration and DNS	Best endeavours — subject to Registry availability	Not applicable — Registry decisions are outside Spin Design's control	Registry outages excluded
SSL Certificate Provisioning	Best endeavours — subject to Certificate Authority processes	Not applicable	CA processing times excluded

5.2 How to Claim a Service Credit
To claim a service credit under this SLA, the Customer must:

submit a written claim by email to info@spindesign.com.au within fourteen (14) days of the end of the calendar month in which the downtime occurred;
provide the date, time, and approximate duration of the outage; and
include any relevant error messages, monitoring reports, or other supporting information.

Spin Design will assess the claim within fourteen (14) Business Days and, where the claim is valid, apply a service credit to the Customer’s Account. Service credits are applied against future invoices and are not redeemable for cash.

5.3 Credit Cap
The maximum total service credit payable to a Customer in any single calendar month will not exceed fifty percent (50%) of the fees paid for the affected Service in that month. Service credits are the Customer’s sole remedy for Service unavailability and do not limit or replace any rights the Customer may have under the Australian Consumer Law.

5.4 SLA Exclusions
The SLA uptime targets and credit entitlements do not apply to downtime caused by or arising from:

scheduled maintenance notified in advance in accordance with clause 4.2;
Force Majeure Events;
the Customer’s own actions or omissions, including uploading malicious code, exceeding resource limits, or misconfiguring their Service;
third party attacks, including distributed denial of service (DDoS) attacks, that are beyond Spin Design’s reasonable ability to mitigate;
failures of the Customer’s internet service provider, local network, or end user device;
Registry or Certificate Authority outages or delays; or
Services that have been suspended for non payment or breach of these Hosting Terms or the AUP.

6. Domain Names

6.1 Registrant Agreement
Before purchasing any Domain Name through Spin Design, the Customer acknowledges that they have read, understood, and agreed to the applicable Registrant Agreement for the relevant top level domain. Domain Name registration is subject to the policies and rules of the relevant Registry and, where applicable, ICANN. Spin Design acts as a registrar or reseller only and does not set Registry policy.

6.2 Non Refundable
All Domain Name registration fees are non refundable once the order has been accepted and processed by Spin Design. This applies regardless of whether the Customer subsequently decides not to use the Domain Name or changes their preferred name.

6.3 No Guarantee of Registration
Spin Design does not warrant or guarantee that a Domain Name registration will be approved by the relevant Registry, irrespective of whether the invoice for the Domain Name has been paid. The Customer must not take any commercial or legal action in reliance on a Domain Name registration until they have received written confirmation from Spin Design that the Domain Name has been successfully registered and the Customer has independently verified the registration through a public WHOIS lookup.

6.4 Ongoing Use and Compliance
The registration and ongoing use of a Domain Name is subject to the relevant Registry’s terms of service and the applicable Registrant Agreement. The Customer is responsible for ensuring that they are aware of and comply with those terms at all times. Spin Design accepts no liability for Registry decisions to refuse, suspend, cancel, or transfer a Domain Name.

6.5 Renewal of Domain Names
Spin Design is not obligated to renew a Domain Name unless all of the following conditions are met:

the Customer has confirmed in writing (by email or through the Spin Design project platform) that the Domain Name is to be renewed;
the renewal invoice has been paid in full by the due date; and
Spin Design has determined that the Customer continues to satisfy the eligibility criteria to hold the Domain Name licence under the relevant Registry’s rules.

Where these conditions are not met, Spin Design will not be liable for the expiry, loss, or re registration of the Domain Name by a third party. All renewal requests and confirmations must be submitted by email to info@spindesign.com.au. The Customer is responsible for confirming that the renewal has been successfully processed by checking the Domain Name expiry date via public WHOIS lookup.

6.6 Decline of Renewal or Transfer Requests
Spin Design may decline to process a Domain Name registration, renewal, or transfer where the Customer:

is in breach of these Hosting Terms, the AUP, or the General Terms and Conditions;
has outstanding unpaid invoices in their Account; or
does not satisfy the eligibility criteria applicable to the Domain Name being registered or renewed.

6.7 Contact Information Accuracy
The Customer is responsible for ensuring that the Registrant, Technical, and Administrative contact information associated with every Domain Name in their Account is kept accurate and up to date at all times. Spin Design will use the Registrant contact information to notify the Customer of pending expiry dates, renewal requirements, and transfer requests. Spin Design accepts no liability for missed notifications arising from inaccurate contact information.

6.8 Transfer of Domain Names on Account Closure
Where the Customer closes their Account with Spin Design but does not transfer their Domain Names to another registrar before closure, the Customer agrees that Spin Design may continue to contact the Customer at the registered contact details to advise of any upcoming Domain Name expiry, renewal, or transfer requests until such time as the Domain Names are transferred or expire.

6.9 Designated Agent Authorisation
The Customer warrants that Spin Design is authorised to act as the Designated Agent to approve changes to registrant contact details on behalf of the outgoing or incoming registrant for all generic top level domains governed by ICANN, in accordance with ICANN’s Transfer Policy. Enabling ID Protection (WHOIS privacy) on any generic top level domain is not considered a material change to registrant data, given that Spin Design as registrar retains all original registrant data in accordance with ICANN requirements.

6.10 ICANN Registrant Rights
Customers who register domain names governed by ICANN are entitled to the rights and are subject to the responsibilities set out in the ICANN Registrant Rights and Responsibilities document, available at www.icann.org. Spin Design will make this document available to the Customer upon request and a link is provided in the Spin Design legal document suite at www.spindesign.com.au/terms-conditions/.

6.11 DNS Record Changes
The Customer must notify Spin Design in writing at least five (5) Business Days prior to making any changes to DNS records associated with a Domain Name or hosted Service managed by or through Spin Design. This obligation applies to all DNS record types without exception, including but not limited to A records, AAAA records, MX records, CNAME records, TXT records, SPF and DKIM authentication records, nameserver delegations, and DNSSEC configurations.

Spin Design accepts no liability for any disruption to website availability, email delivery, SSL certificate validity, DKIM or SPF authentication, or any other service dependent on DNS configuration, arising from DNS changes made by the Customer or any third party authorised by the Customer without prior written notice to Spin Design.

Where DNS changes are made without the required prior notice and those changes result in service disruption or require remediation work by Spin Design to restore or reconfigure affected services, that remediation work will be charged at Spin Design’s current hourly rate. Spin Design reserves the right to suspend or remove the Customer’s hosting account from its servers where unauthorised DNS changes cause ongoing disruption to the hosting environment, other customers on shared infrastructure, or Spin Design’s network integrity, until the matter is resolved to Spin Design’s reasonable satisfaction.

6.12 Migration Away from Spin Design Hosting
Where the Customer intends to migrate their website, email, database, or any other hosted service to a third party hosting provider, the Customer must provide Spin Design with a minimum of fourteen (14) days prior written notice by email to info@spindesign.com.au before initiating the migration. Notice must clearly identify the service or services to be migrated and the proposed migration date.

During the notice period, and subject to all outstanding invoices being paid in full, Spin Design will cooperate reasonably to facilitate an orderly migration, including providing access credentials, database exports, and file archives in a standard format. Any assistance provided by Spin Design beyond what is required to facilitate a basic file and database handover will be charged at Spin Design’s current hourly rate.

The Customer remains liable for all hosting fees until the end of the current billing cycle in which the migration is completed, regardless of when the Customer’s DNS is redirected to the new provider. Pointing DNS away from Spin Design’s servers does not constitute cancellation of the hosting Service and does not release the Customer from any payment obligations under this Agreement.

Spin Design accepts no liability for any data loss, downtime, email disruption, SSL invalidation, or service interruption arising from a migration carried out without adequate prior notice or without reasonable coordination with Spin Design. Spin Design accepts no responsibility for the configuration, performance, or security of the destination hosting environment.

6.13 Right to Remove Account for Unauthorised Changes
Spin Design reserves the right to suspend or permanently remove a Customer’s hosting account and all associated services from its servers, without further notice beyond what is reasonably practicable, where the Customer:

makes DNS record changes affecting the hosted Service without providing the required prior written notice under clause 6.11, and those changes cause or are likely to cause disruption to the hosting environment, other customers on shared infrastructure, or Spin Design’s network;
initiates or completes a website or service migration to a third party host without providing the required prior notice under clause 6.12, and the hosting account remains active and accruing fees as a result;
makes changes to hosting configuration, server side settings, or nameserver records that introduce security vulnerabilities or conflicts in the shared hosting environment; or
repeatedly makes unauthorised changes after having been previously notified of this requirement in writing.

Where Spin Design exercises its right to remove an account under this clause, Spin Design will provide written notice to the Customer as soon as practicable. The Customer’s data will be retained for thirty (30) days from the date of removal, during which time the Customer may request a data export subject to full payment of all outstanding amounts. All fees accrued to the date of removal remain due and payable. Removal of the account under this clause does not release the Customer from any liability arising from the unauthorised changes that triggered the removal.

7. Customer Warranties and Undertakings

7.1 Accuracy of Information
The Customer warrants that all information provided to Spin Design in connection with the Account and Services is true, accurate, complete, and not misleading, and will be kept current and updated by emailing info@spindesign.com.au as soon as practicable after any change.

7.2 Security of Account Credentials
The Customer warrants that they will:

keep all Account passwords, API keys, access tokens, and SSH credentials in a secure location at all times;
not share Account credentials with any unauthorised person;
use strong, unique passwords that do not consist of dictionary words, common phrases, or consecutive character strings; and
enable multi factor authentication (MFA) on their Account where this feature is available.

7.3 No Reliance on Representations
The Customer warrants that at the time of entering into this agreement they are not relying on any representation made by Spin Design, its staff, agents, or affiliates, that has not been expressly stated in these Hosting Terms or the General Terms and Conditions.

7.4 Unauthorised Access
The Customer agrees that they are solely responsible for responding to and managing cases of unauthorised third party access to their Account or Services. The Customer should report suspected criminal intrusions to the Australian Federal Police (AFP) and the Australian Cyber Security Centre (ACSC) at www.cyber.gov.au as soon as possible. Spin Design will cooperate with reasonable requests from law enforcement in connection with Account security incidents.

7.5 Compliance with Laws
The Customer warrants that their use of the Services complies with all applicable laws, including the Spam Act 2003 (Cth), the Privacy Act 1988 (Cth), the Copyright Act 1968 (Cth), the Australian Consumer Law, and any other legislation relevant to the Customer’s industry or jurisdiction.

8. Spin Design Warranties and Limitation of Liability

NOTE TO CUSTOMER

This clause limits Spin Design's financial liability in respect of hosting services. Please read it carefully. Nothing in this clause excludes consumer guarantee rights that cannot be excluded by law under the Australian Consumer Law.

8.1 No Warranty of Uninterrupted Service
Spin Design does not warrant that:

any Service will be uninterrupted, error free, or completely secure;
the Services will meet any requirement of the Customer beyond what is expressly set out in these Hosting Terms;
the Services will be immune from cyberattacks, viruses, distributed denial of service attacks, malware, ransomware, or other security threats; or
any data stored on Spin Design’s infrastructure is guaranteed to be recoverable in the event of a system failure or security incident.

8.2 No Implied Warranties
To the maximum extent permitted by law, Spin Design excludes all implied warranties, representations, and conditions, including implied warranties of merchantability, fitness for a particular purpose, and non infringement, except to the extent that such warranties cannot be excluded under the Australian Consumer Law.

8.3 Aggregate Liability Cap
To the maximum extent permitted by law, Spin Design’s total aggregate liability to the Customer for any claim or series of related claims arising out of or in connection with these Hosting Terms or the Services (whether in contract, tort, negligence, statute, or otherwise) will not exceed the total fees paid by the Customer for the affected Service in the six (6) months immediately preceding the event giving rise to the claim.

8.4 Exclusion of Consequential Loss
Spin Design is not liable for any indirect, consequential, incidental, special, or punitive loss or damage, including loss of revenue, profit, anticipated savings, data, business opportunity, or goodwill, even if Spin Design has been advised of the possibility of such loss.

8.5 Third Party Services
Third party services, plugins, scripts, tools, and applications accessed by the Customer through their hosting environment (including those installed via cPanel, WordPress, Shopify, or equivalent platforms) are used entirely at the Customer’s own risk. Spin Design does not warrant the quality, security, availability, or suitability of any third party product and is under no obligation to provide support for externally managed, independently purchased, or third party installed products.

8.6 ACL Non Exclusion
Nothing in this clause excludes, restricts, or modifies:

any liability for death or personal injury caused by Spin Design’s negligence or wilful misconduct;
any liability for fraudulent misrepresentation; or
any consumer guarantee or other right under the Australian Consumer Law that cannot be lawfully excluded.

Where the ACL applies and the relevant supply is not ordinarily acquired for personal, domestic, or household use, Spin Design’s liability is limited, at Spin Design’s election, to resupply of the Services or the cost of having the Services supplied again.

9. Accounts and Billing

9.1 Contract Term
Unless otherwise stated in the relevant Service offering or agreed in writing, hosting Services are provided on a month to month basis and are automatically renewed each month unless cancelled by the Customer in accordance with clause 13. Services such as domain name registrations, SSL certificates, and other products with defined terms will be billed on the term applicable to that product.

9.2 Billing Cycle and Proration
Fees for Services ordered by the Customer will commence on the date of the initial order. The first invoice will be prorated to cover the period from the order date to the first day of the next calendar month, plus the first full billing cycle in advance. Thereafter, all billing occurs on the Anniversary Date. The Customer may choose from the following billing cycles where applicable to the Service: monthly, quarterly, semi annually, annually, biennially, or triennially.

9.3 Upgrades
Upgrades ordered on the Anniversary Date will be billed at the new plan rate from that date. Upgrades ordered after the Anniversary Date will be prorated to the next Anniversary Date at the full monthly rate of the new plan, with future invoices reflecting the new plan from the next Anniversary Date. Fees for upgrades are payable within seven (7) days of the upgrade taking effect. Additional fees may apply where manual work by Spin Design is required to process the upgrade.

9.4 Downgrades
Downgrade requests will be processed upon receipt unless a specific future date is requested. An Account credit will be issued for the prorated difference between the pre paid amount and the cost of the new plan for the remaining billing period. Additional fees may apply where manual work by Spin Design is required to process the downgrade.

9.5 One Off Services
Fees for one off Services, including but not limited to dedicated IP addresses, SSL certificates, SMS credits, and storage add ons, are due within seven (7) days of the invoice being issued.

9.6 Prices Exclusive of GST
All published hosting prices are exclusive of GST unless otherwise expressly stated. GST will be added to each invoice at the prevailing rate. All prices are in Australian Dollars (AUD).

9.7 New Services Withheld Pending Payment
Any unpaid invoices in the Customer’s Account must be paid in full before new Services will be provisioned. Spin Design reserves the right to withhold the provisioning of any new Service where the Customer has outstanding amounts overdue by more than seven (7) days.

9.8 Debt Collection
Failure to pay any outstanding fees may result in the Account being referred to an external debt collection agency. In such cases, the Customer will be liable for interest accrued from the due date (calculated daily at a rate of ten percent (10%) per annum) as well as reasonable collection costs incurred by Spin Design.

9.9 Price Adjustments
Spin Design reserves the right to modify the pricing structure for its Services at any time, including adjustments to hourly rates, fixed fee charges, recurring subscription fees, and third party pass-through costs. Price adjustments may be necessitated by changes in operational costs, fluctuating market conditions, modifications to service offerings, changes to third party provider pricing, or regulatory requirements. Any change to existing pricing will be communicated to the Client or Customer with a minimum of thirty (30) days prior written notice by email to the registered contact address. The notice will clearly identify the specific changes, the effective date, and the impact on the current service agreement. Continued use of Spin Design’s Services after the effective date of a price adjustment constitutes acceptance of the revised pricing. Where the Client or Customer does not agree with a price adjustment, they may cancel or terminate the relevant Service prior to the effective date in accordance with the cancellation provisions of this Agreement.

10. Suspension and Termination for Non Payment

10.1 Non Payment Timeline
The following escalation process applies to Services with unpaid invoices. The timeline below applies from the original invoice due date.

Timeline	Status	Action Taken by Spin Design
Day 1 past due date	Invoice overdue	Email reminder sent to Customer
Day 7 past due date	Automatic suspension warning	Second email notice issued. Seven (7) days to pay before suspension.
Day 14 past due date	Service suspended	Website and associated services taken offline. Reinstatement fee applies.
Day 28 past due date	Termination notice issued	Written notice of pending termination and data deletion. Fourteen (14) days to respond.
Day 42 past due date	Service terminated and data deleted	All data held for thirty (30) days then securely destroyed.

10.2 Reinstatement Following Suspension
A suspended Service may be reinstated upon:

payment in full of all outstanding invoices;
payment of the Reinstatement Fee (currently $200.00 exGST); and
confirmation by Spin Design that the cause of the suspension has been resolved.

Spin Design does not guarantee that a suspended Service can be reinstated in the same state as it existed prior to suspension, particularly where time sensitive content management, SSL renewal, or domain expiry has occurred during the suspension period.

10.3 Data Retention on Termination
Upon termination of a Service, Spin Design will retain the Customer’s data for thirty (30) days. During this period, the Customer may request a data export by contacting info@spindesign.com.au. Following the thirty (30) day retention period, all data associated with the terminated Service will be securely and permanently destroyed. Spin Design will not be liable for any loss arising from the destruction of data following termination.

11. Payment Methods

11.1 Stored Credit Card
Where the Customer provides a credit card for payment of hosting Services, Spin Design may store the card details securely against the Customer’s Account for use in automatic invoice payments. By providing a credit card, the Customer authorises Spin Design to charge that card for all due invoices associated with the Account. Stored credit card details are processed via Stripe, which is PCI DSS Level 1 certified. Spin Design does not store full credit card numbers on its own systems.

11.2 Automatic Payment Timing
Where a credit card is stored on the Account, automatic payment will be attempted three (3) days prior to the invoice due date. This advance timing allows sufficient time to resolve any payment issues (such as expired cards or insufficient funds) before the due date. The Customer will be notified if an automatic payment attempt fails, and must rectify the issue before the invoice due date to avoid late payment fees or suspension.

11.3 Stripe Fees for Hosting Payments
Credit card payments for hosting services processed via Stripe will incur the following processing fees, which are charged by Stripe and passed on to the Customer:

Domestic Australian card transactions (Visa, Mastercard, and American Express): 1.70% plus AU$0.30 per successful transaction.
International card transactions (cards issued outside Australia): 3.50% plus AU$0.30 per successful transaction.

Stripe’s current pricing is published at stripe.com/au/pricing and may be updated by Stripe from time to time. Customers who wish to avoid credit card processing fees are encouraged to pay by Electronic Funds Transfer (EFT), details for which are provided on each invoice.

11.4 Stripe Refund Policy
In the event that a refund is issued on a credit card payment processed via Stripe, the original Stripe processing fee (both the percentage component and the fixed AU$0.30 per transaction component) is not returned by Stripe to Spin Design. Stripe also charges an additional processing fee on the refund transaction itself. Where Spin Design agrees to or is required by law to issue a refund, any permissible refund amount will reflect these non recoverable Stripe fees. Customers who wish to avoid exposure to non refundable transaction fees are encouraged to pay by EFT.

11.5 EziDebit for Maintenance Plans and On Demand Payments
For ongoing maintenance plans associated with hosted Services, automated payments are available via EziDebit in accordance with the payment terms set out in the General Terms and Conditions, including clauses 6.10 and 6.11. EziDebit service fees apply as set out in those clauses.

11.6 Electronic Funds Transfer
Payments by EFT to the Spin Design nominated bank account do not incur any processing fees. EFT payment details are provided on each invoice. The Customer should include the invoice number as the payment reference to ensure prompt allocation.

12. Security, Resource Usage, and Acceptable Use

12.1 Acceptable Use Policy
The use of all Spin Design hosting Services is subject to the Acceptable Use Policy (AUP) published at www.spindesign.com.au/acceptable-use-policy/. The AUP forms part of this agreement and sets out in detail:

content that is prohibited from being hosted on Spin Design’s infrastructure;
prohibited uses of shared hosting, VPS, and email services;
security obligations applicable to all Customers; and
resource usage limits enforced by CloudLinux on shared hosting environments.

A summary of key AUP obligations is set out below. In the event of any inconsistency between this summary and the full AUP, the full AUP will prevail.

12.2 Security Obligations — All Customers
The Customer must:

keep all PHP, WordPress, Shopify, CMS, and CGI scripts updated to the latest stable version as directed by the relevant publisher or developer, as outdated scripts are a primary source of hosting security vulnerabilities;
maintain all file and folder permissions correctly configured, and seek guidance from Spin Design if unsure of correct permission settings;
keep all Account usernames and passwords secure, using strong credentials that do not consist of dictionary words or consecutive character strings; and
promptly notify Spin Design of any known or suspected security incident affecting their Service by submitting a support ticket at www.spindesign.com.au/support-ticket/.

12.3 Security Obligations — VPS Customers
In addition to the general obligations above, Customers with VPS Services must:

secure the VPS immediately following provisioning by Spin Design;
install and maintain firewall software (Spin Design recommends CSF for Linux VPS environments);
perform security audits and apply operating system and software updates on a regular basis;
change the root password on a regular basis and not use easily guessable credentials; and
perform all other maintenance required to keep the VPS environment secure and performant.

12.4 Shared Hosting Resource Limits (CloudLinux)
All shared hosting Services operate within resource limits enforced by CloudLinux. These limits govern CPU core allocation, RAM, input/output (I/O) usage, process count, and inode count. A Service that exceeds its assigned limits will automatically display a “503 Service Temporarily Unavailable” message to visitors until usage falls below the threshold. The Customer must not:

perform any task that unreasonably consumes server resources and degrades the shared hosting environment for other customers;
consistently utilise CloudLinux resource allocations at or near complete utilisation for any single resource type;
execute any script that takes longer than one hundred and eighty (180) seconds to complete;
consume more inodes than the limit assigned to the Service (where one file equals one inode); or
perform any task that generates excessive I/O load or consumes large amounts of system memory.

The Resource Supercharger add on is available for purchase and provides access to increased CPU and RAM allocations within the CloudLinux environment. Exemptions to resource usage limits may be considered on a case by case basis by contacting Spin Design’s technical support team.

12.5 VPS Resource Limits
VPS Customers must not:

use more than seventy five percent (75%) total utilisation of all available vCPU cores for a sustained period of more than three hundred (300) seconds;
sustain read or write disk speeds of more than 1,000 KB/s over a three hundred (300) second period; or
sustain network throughput (inbound or outbound) of more than 10 Mbit/s over a three hundred (300) second period.

VPS Customers should ensure that they have sufficient physical memory allocated to run all applications without continuously relying on swap space, which causes high I/O consumption and degrades VPS performance.

13. Backups and Data Recovery

13.1 Spin Design Backup Practices
Spin Design performs regular backups of shared hosting environments as part of its infrastructure management. These backups are designed to assist in the recovery of the hosting environment in the event of a catastrophic infrastructure failure and are not guaranteed to be available for individual file or database restoration requests.

13.2 Ten Gigabyte Backup Limit for Legacy Services
Any Legacy Service that exceeds ten gigabytes (10 GB) in total size per cPanel Service will be automatically excluded from all backup routines. In this case, Spin Design will notify the Customer by email and offer the following options:

the Customer may remove unnecessary data to bring the total storage back below 10 GB, at which point the Service will be re introduced to the backup rotation;
the Customer may purchase the Extended cPanel Backup add on for a nominal monthly fee, which raises the backup threshold to twenty gigabytes (20 GB) per cPanel Service; or
the Customer may continue without Spin Design taking backups and rely solely on their own backup arrangements for all disaster recovery scenarios.

13.3 VPS Backup Responsibility
Where a VPS Service includes a backup space add on, it is the Customer’s sole responsibility to ensure that the backup storage has been correctly mounted and formatted, and that backups are actively being taken on a regular schedule. This responsibility applies even if Spin Design staff completed the initial setup and configuration of the VPS backup environment.

13.4 Customer Backup Obligation
The Customer warrants that they will maintain their own local or off site backup of all Service data at all times, independent of any backup services provided by Spin Design. Spin Design strongly recommends the use of automated third party backup solutions for all hosted websites, databases, and email data.

13.5 No Liability for Data Loss
Spin Design will not be liable to the Customer for any loss, corruption, or destruction of data under any circumstances, except to the extent that such liability cannot be excluded under the Australian Consumer Law. It is the Customer’s sole responsibility to ensure that an adequate, tested, and restorable backup of all Service data exists at all times.

14. Email Services and Spam Compliance

14.1 Prohibition on Unsolicited Email
The Customer must not use any Spin Design hosted Service to send unsolicited commercial electronic messages, including spam, phishing emails, or bulk email to recipients who have not opted in to receive communications from the Customer. All email sent through Spin Design hosted Services must comply with the Spam Act 2003 (Cth), the United States CAN SPAM Act 2003, and any other applicable anti spam legislation.

14.2 No Purchased Email Lists
The Customer must not use any purchased, rented, or harvested email list for individual or bulk email sending through Spin Design’s hosted Services. All recipients must have provided affirmative opt in consent to receive emails from the Customer.

14.3 Outbound Email Limits
Spin Design assigns a per domain, per hour outbound email sending limit to all Services. Any Customer who attempts to send more than the allocated limit will receive a delivery failure notification for emails sent over that limit for a period of up to one (1) hour after the limit is reached. Emails exceeding the limit will be discarded. Customers with high volume legitimate email sending requirements should contact Spin Design to discuss dedicated email sending options.

14.4 Mailing List Rules
Where the Customer operates an email mailing list through their hosted Service, the Customer warrants that:

the mailing list does not contain more than four thousand (4,000) individual email addresses per domain;
all recipients have provided affirmative opt in consent to be subscribed to the list;
all commercial emails sent via the list include a clearly visible and functional opt out mechanism; and
the Customer promptly removes any recipient who exercises their opt out right.

15. Cancellation of Services

15.1 Cancellation by the Customer
The Customer may cancel any hosting Service at any time by providing written notice to Spin Design by email to info@spindesign.com.au. Cancellations must be received at least five (5) Business Days before the next Anniversary Date to take effect before the next billing cycle. Cancellations received after this window will take effect at the end of the billing cycle following the next billing cycle.

15.2 No Refund for Unused Periods
Unless otherwise required by the Australian Consumer Law, hosting fees are not refunded for any unused portion of a pre paid billing cycle. Where a Customer cancels mid cycle, the Service will remain active until the end of the current billing period. Domain name registration fees are non refundable as set out in clause 6.2.

15.3 Cancellation by Spin Design
Spin Design may cancel any Service immediately and without notice where:

the Customer is in material breach of these Hosting Terms, the AUP, or the General Terms and Conditions and fails to remedy the breach within forty eight (48) hours of written notice;
the Customer’s Service is being used for illegal activity or is causing harm to Spin Design’s infrastructure or other customers; or
Spin Design is required to do so by a regulatory authority, court order, or Registry direction.

15.4 Effect of Cancellation
Upon cancellation of a Service:

all data associated with the cancelled Service will be retained for thirty (30) days, after which it will be securely destroyed;
the Customer must arrange to transfer any Domain Names managed by Spin Design to an alternative registrar before the cancellation takes effect if they wish to retain those Domain Names; and
all outstanding invoices remain due and payable regardless of cancellation.

16. Cybersecurity and Incident Response

16.1 Spin Design Infrastructure Security
Spin Design applies reasonable industry standard security measures to its hosting infrastructure, including physical security at Australian Tier III and Tier IV data centres, network level firewall protection, DDoS mitigation capabilities, server hardening, and regular security patching of infrastructure components. These measures are designed to protect the hosting environment as a whole and do not replace the Customer’s own security obligations in respect of their individual Service.

16.2 Customer Responsibility for Hosted Content
The Customer bears sole responsibility for the security of content, code, scripts, databases, and applications hosted within their Service. Spin Design recommends that Customers:

use a reputable, actively maintained content management system (such as a current version of WordPress or Shopify) and keep all themes, plugins, and apps updated;
use strong, unique passwords for all CMS administrator accounts and enable two factor authentication where available;
conduct regular security scans of their hosted website using reputable security scanning tools; and
maintain a tested, restorable backup as required by clause 13.4.

16.3 Security Incidents
In the event of a security incident affecting the Customer’s hosted Service, including a malware infection, website defacement, unauthorised access, or data breach, Spin Design will:

notify the Customer as soon as practicable after Spin Design becomes aware of the incident;
take reasonable steps to contain the incident at the infrastructure level where within Spin Design’s control; and
where required under the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth), notify the Office of the Australian Information Commissioner (OAIC) and affected individuals.

The Customer must notify Spin Design immediately upon becoming aware of any security incident affecting their Service by submitting a support ticket at www.spindesign.com.au/support-ticket/.

16.4 Incident Response Fees
Where the Customer requests Spin Design’s assistance in responding to a security incident that is attributable to the Customer’s own failure to maintain security (including outdated plugins, weak passwords, or unauthorised third party access), the work required will be charged at Spin Design’s current hourly rate in accordance with the General Terms and Conditions.

17. Non Compliance and Remedies

17.1 Breach Without Disruption
Where Spin Design identifies a Service that is in breach of these Hosting Terms or the AUP, but the breach has not caused known disruption to other customers or to Spin Design’s infrastructure, Spin Design will notify the Customer by email and require corrective action within a specified timeframe. The Customer must acknowledge receipt of the notice and confirm that corrective steps are being taken.

17.2 Breach Causing Disruption
Where a breach is causing or is likely to cause disruption to other customers, risk to Spin Design’s infrastructure, or harm to third parties, Spin Design may suspend the affected Service immediately and without prior notice. Spin Design will notify the Customer as soon as practicable following the suspension and will advise the steps required for reinstatement.

17.3 Repeated Breaches
Where a Customer commits three (3) or more separate breaches of these Hosting Terms or the AUP within any twelve (12) month period, Spin Design reserves the right to terminate the Customer’s Account and all associated Services with fourteen (14) days written notice, regardless of whether each individual breach was remedied at the time.

17.4 Customer Indemnity
The Customer indemnifies Spin Design against all claims, losses, damages, liabilities, and reasonable costs (including legal costs) arising from or in connection with:

the Customer’s breach of these Hosting Terms or the AUP;
content or applications hosted by the Customer that infringe the rights of any third party;
any claim brought against Spin Design as a result of the Customer’s use of the Services; and
any security incident attributable to the Customer’s failure to comply with their security obligations under clause 12.

18. Governing Law and Dispute Resolution

These Hosting Terms are governed by the laws of the State of New South Wales, Australia. In the event of a dispute arising from or in connection with these Hosting Terms, the parties agree to follow the dispute resolution process set out in clause 21 of the General Terms and Conditions before commencing any legal proceedings. Each party submits to the non exclusive jurisdiction of the courts of New South Wales and the Federal Court of Australia.

19. Amendments to These Hosting Terms

Spin Design may amend these Hosting Terms from time to time to reflect changes in law, industry practice, technology, or service offerings. Spin Design will provide at least thirty (30) days written notice of material amendments to Customers with active Services, by email to the address on file. Amendments will be published on the Spin Design website with the effective date and version number clearly displayed. Continued use of any Spin Design hosting Service after the effective date of any amendment constitutes acceptance of the amended Hosting Terms.

20. Related Documents

These Hosting Terms form part of the Spin Design legal document suite. The following documents apply in conjunction with these Hosting Terms and are available at www.spindesign.com.au/terms-conditions/:

General Terms and Conditions (Version 2.0, 2026)
Privacy Policy (Version 1.0, 2026)
Acceptable Use Policy
ICANN Registrant Rights and Responsibilities
Ultimate Spin Care Terms and Conditions

1. Definitions

1.1. “Customer” means the person or entity who ordered services provided by Spin Design.

1.2. “Customer Service” means the relationship between Spin Design staff and the Customer, with the purpose of assisting the Customer with a question they have asked.

1.3. “Registry” refers to person(s) or entity(ies) responsible for providing registry services. These services include customer database administration, zone file publication, DNS and DNSSEC operation, marketing and policy determination in regards to a top-level domain name. A Registry may outsource some, all, or none of these services. Different registries exist for different TLDs.

1.4. “Service”, “Service(s)” or “Services” means any product(s) or service(s) the Customer has signed up to use. This can include, but is not limited to, the provisioning of space on one of our servers and a connection to and from the internet for web, email hosting and/or FTP services to function at the level specified in the chosen service level, domain name registration or transfer or renewal, SSL, VPS and SMS services.

1.5. “Spin Design” means Spin Design Pty Ltd.

2. Customer Terms of Service

2.1. The Customer signified acceptance of our Terms of Service, as well as our Acceptable Use Policy, Privacy Policy, Customer Service Policy and any applicable Registrant Agreement when they submitted their order to Spin Design for Services, and that order was accepted.

2.2. The Customer acknowledges that they are solely responsible for ensuring that all Service(s) are in full compliance with this policy and that they are solely responsible for the files and applications that have been uploaded and executed.

3. Communication

3.1. The Customer agrees to receive emails directly relating to the Service(s) provided, as well as marketing and promotional emails from Spin Design to the email address registered to their account. The Customer can unsubscribe from marketing and promotional emails only.

3.2. Customers with eligible services may receive service specific notifications (including, but not limited to suspension notices) via SMS to their mobile device if a mobile number is available.

4. Availability of Services

4.1. While Spin Design will endeavour to provide continuous availability of all Service(s) to the Customer, Spin Design will not be liable for any Service interruptions or downtime that is not covered by a Service Level Agreement (where applicable).

4.2. Scheduled maintenance will be performed at a time which is deemed suitable by Spin Design, and should it require any Services to be offline for greater than thirty (30) minutes, Spin Design will post details of the scheduled maintenance at least two (2) days prior.

4.3. Unscheduled maintenance will be performed as required by Spin Design , and should any Service(s) be offline for greater than thirty (30) minutes, Spin Design will post details of the maintenance and any updates until it has been completed.

5. Domain Names

5.1. The Customer acknowledges that they have read, and agree to any applicable Registrant Agreement before purchasing any Domain Name(s) from Spin Design.

5.2. The Customer acknowledges that all Domain Name(s) are non-refundable once the order has been accepted and processed by Spin Design.

5.3. Spin Design does not warrant or guarantee that a Domain Name registration will be approved by the Registry, irrespective of whether the invoice for the Domain Name(s) has been paid. The Customer should take no action in respect of the requested Domain Name(s) until they have been notified by Spin Design that the Domain Name(s) have been successfully registered and the Customer has verified the registration through public WHOIS lookup.

5.4. The registration and on-going use of the Domain Name(s) are subject to the relevant naming authority’s terms of service and any applicable Registrant Agreement. The Customer is responsible for ensuring awareness of these terms and that they are adhered to.

5.5. The Customer waives any right to make claim against Spin Design in respect to a decision made by any Registry or Regulatory Body to refuse registration, renewal, transfer or continued use of a Domain Name.

5.6. The Customer acknowledges that Spin Design is not obligated to renew a Domain Name if the Customer has;

a. not confirmed to Spin Design that the domain name is to be renewed, or

b. the invoice for renewal has not been paid in full, or

c. it is determined that the Customer does not satisfy the eligibility criteria to continue holding the Domain Name license.

In these circumstances, Spin Design will not be held liable by the Customer for any loss or damages. All renewal requests must be submitted via email to info@spindesign.com.au and it is the Customer’s

responsibility to confirm that the renewal request has been successfully processed in full.

5.7. Domain Name registration, renewal or transfer may be declined by Spin Design if the Customer is in breach of the Terms of Service, Acceptable Use Policy, Customer Service Policy or any applicable Registrant Agreement, or the customer has other unpaid invoices in their

Account.

5.8. It is the Customer’s responsibility to ensure that the Registrant, Technical and Administrative contact information is kept up to date on every domain name. As per registry-registrar policy and agreements, Spin Design will use the Registrant contact information to advise the Customer of any pending expiry, renewal or transfer requests relating to the domain name.

5.9. Should the Customer choose to terminate all Service(s) with Spin Design, but does not transfer a Domain Name to another registrar, the Customer agrees that Spin Design may contact the Customer after the Account closure to advise of any domain name expiry, renewal or transfer request.

5.10. The Customer warrants that Spin Design is authorised to act as the Designated Agent to approve any changes to made to registrant contact details on behalf of the old or new registrant for any generic top-level domains governed by ICANN.

5.12. Enabling ‘ID protection’ on any generic top-level domain governed by ICANN is not considered a material change the registrant data given that as per ICANN requirements the Registrar holds all original registrant data.

6. Customer General Warranties and Undertaking

6.1. The Customer warrants that any information supplied to Spin Design is true and correct and will be kept current and up to date by emailing info@spindesign.com.au

6.2. The Customer warrants that they will keep all passwords and sensitive information in a secure location and this information is not shared with any other party.

6.3. The Customer warrants that at the time of entering into this agreement they are not relying on any representation made by Spin Design, its staff, agents or affiliates, which has not been expressly stated in this agreement.

6.4. The Customer agrees that they are solely responsible for dealing with cases of unauthorised third parties accessing their Account and/or Service(s). These matters should be referred to the Australian Federal Police for investigation as soon as possible.

7. Spin Design General Warranties and Undertaking

7.1. Spin Design shall not be liable to the Customer for harm caused by or related to the Customer’s Service(s) or inability to utilise the Service(s) unless caused by gross negligence or wilful misconduct.

7.2. Spin Design shall not be liable to the Customer for lost profits, direct or indirect, special or incidental, consequential or punitive; or damages of any kind whether or not they were known or should have been known.

7.3. Notwithstanding anything else in this agreement, the maximum aggregate liability that Spin Design, any of its employees, agents or affiliates, under any theory of law, shall not exceed a payment in excess of the amount paid by the Customer for the Service in question for the six months prior to the occurrence of the event(s) giving rise to the claim.

7.4. Spin Design does not warrant that:

a. Any Service(s) provided will be uninterrupted or error-free;

b. The Service(s) will meet your requirements, other than as expressly set out in this agreement;

c. The Service(s) will not be subjected to external hacking attempts, viruses, worms, denial of service attacks, or other persons gaining unauthorised access to the Service(s) or any Spin Design system.

7.5. Spin Design does not make or give any express or implied warranties including, without limitation, the warranties of merchantability or fitness for a particular purpose, or arising from a course of dealing, usage or trade practice, with respect to any goods or services provided under or incidental to this agreement.

7.6. In no event will Spin Design be liable to the Customer for any loss of business, contracts, profits or anticipated savings or for any other indirect or consequential or economic loss whatsoever.

7.7. Third party services engaged by the client through cPanel including but not limited to SEO and web design tools are done so at the Customer(s) own undertaking. Spin Design does not provide any express or implied warranty on the quality of their product(s) nor the outcomes expected and is under no obligation to extend support for externally managed or purchased products.

8. Accounts and Billing

8.1. The Customer agrees to a month to month contract term for Service(s) unless otherwise stated in the Service offering (eg. domain names, SSL certificates, special Service(s) with an agreed term), or otherwise agreed in writing. The month to month contract for Service(s) is automatically renewed each month in perpetuity subject to cancellation by the Customer.

8.2. Monthly Service(s) are established as part thereof, signifying the beginning of a new month demotes commitment till the end of that monthly period.

8.3. In relation to fees for Service(s):

a. Fees for Service(s) ordered by the Customer shall begin on the date of the initial order and shall be prorated to include all days until the first day of the next month, and the chosen billing cycle in advance. This may be monthly, quarterly, semi-annually, annually, biennially or triennially.

b. The first day of the month will serve as the anniversary date for all future billings including one time fees, upgrades, additional services, cancellations and service credits, unless the Service(s) only allows annual or biennial billing cycles (eg. domain name registrations, SSL certificates, et cetera).

c. Fees are due in advance of the billing cycle and will be invoiced to the Customer ten (10) days prior to the due date. If a credit card is stored in the Account it will be charged three (3) days prior to the due date to allow sufficient time for any potential issues (such as insufficient funds, expired cards, et cetera) to be rectified before the due date.

8.4. In relation to fees for upgrades to Service(s):

a. Upgrades ordered by the Customer on the billing anniversary date will be billed for a full cycle and will continue each cycle on the anniversary date unless the Service(s) only allows annual or biennial billing cycles (eg. domain name registrations, et cetera).

b. Upgrades ordered by the Customer after the billing anniversary date will be prorated to the next anniversary date at the full monthly cost. Future fees will appear as the new plan from your existing anniversary billing date.

c. Fees for upgrades will be payable within seven (7) days of the upgrade taking place. If a credit card is stored in the Account it will be charged three (3) days prior to the due date to allow sufficient time for any potential issues (such as insufficient funds, expired cards, et cetera) to be rectified before the due date.

d. Additional fees may be payable for upgrades where manual work is required by Spin Design to process the upgrade request.

8.5. In relation to fees for downgrades to Service(s):

a. Downgrades will be processed when the request is received from the Customer, unless otherwise specified in the request.

b. An Account credit will be issued to the Customer’s Account for the difference of any prorated pre-paid amount minus the cost of the new plan prorated on the chosen cycle.

c. Additional fees may be payable for downgrades where manual work is required by Spin Design to process the downgrade request.

8.6. Fees for one-off Service(s) including, but not limited to, dedicated IP addresses, SSL certificates, SMS credits, instant data blocks and instant disk blocks, are due within seven (7) days of the invoice being issued.

8.7. All published prices are inclusive of any government taxes and charges unless otherwise noted.

8.8. Any unpaid invoices in the Customer’s Account must be paid in full before new Service(s) will be provisioned.

8.9. Failure to pay any fees may result in the account being referred to an external collection agency, which may include interest (calculated daily) and collection costs.

8.10. Service(s) with unpaid invoices that are more than seven (7) days past the due date will be automatically suspended, with full payment for all outstanding invoices required before the Service(s) can be reactivated.

8.11. Services with unpaid invoices that are not paid in full within fourteen (14) days of the due date will be automatically terminated. Restoration of terminated Service(s) is subject to Spin Design’s Terms of Service.

9. Payments by Credit Card

9.1. In the event a new Service is ordered by the Customer with payment via credit card, this credit card information may be stored against on the Customer’s Account and may be used for future automatic invoice payments.

9.2. Where a credit card number is stored on the Customer’s Account, this may be automatically used for the payment of due invoices. In such cases, payments will typically be taken three (3) days prior to the due date of the invoice